How to Report a Faulty Phone Line

Chủ nhật - 05/05/2024 23:59
Easy-to-follow steps to test and report faulty phone linesUnless there is a citywide outage, it is the customer's responsibility to alert a phone company that a line is faulty. This wikiHow guide will show you how to submit a report. Pick...
Table of contents

Unless there is a citywide outage, it is the customer’s responsibility to alert a phone company that a line is faulty. This wikiHow guide will show you how to submit a report.

Part 1
Part 1 of 2:

Testing Your Phone Line

  1. Step 1 Pick up your phone.
    If it is a landline, listen for a dial tone with the dial button is clicked. Check to make sure the base is plugged in and the phone is charged before you move on to the next tests.
    • If it is a cell phone, try calling a number in your contacts since you will not be able to hear a dial tone.
  2. Step 2 Try plugging in another phone to the phone cable.
    If you have to find a new phone to do so, you will want to keep the receipt so that you can return it if your old phone isn’t faulty.
    Advertisement
  3. Step 3 Find another phone to use for the second part of the test.
    You can also go on your computer and use an online calling system, such as Skype.
  4. Step 4 Call the phone line that you suspect is faulty.
    If the call doesn’t go through, despite a dial tone, you may have a problem with your line.
    5. Advertisement
Part 2
Part 2 of 2:

Reporting a Faulty Phone Line

  1. Step 1 Find your last phone bill.
    Look for a website for customer service. You can also go directly to a search engine and type in “Report a fault” and the telephone company name.
  2. Step 2 Check your phone line for faults using an automated system if it is available.
    Type your phone number into the space provided and the phone system will check to see if there are problems with the line.[1]
  3. Step 3 Follow the instructions on the website if the phone number is checked and found faulty.
    You will need to submit a form that will result in a service call.
  4. Step 4 Opt to call...
    Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly.
  5. Step 5 Check your phone after the service call.
    If you still have problems, call the customer service number again.
    6. Advertisement

Things You'll Need

  • Phone bill
  • New phone
  • A friend’s phone/pay phone/Skype

Total notes of this article: 0 in 0 rating

Click on stars to rate this article

Related New

Related

Lastest News

Đá Gà ABC8 – Loại Hình Cá Cược Trực Tuyến Hấp Dẫn 2024

Đá Gà ABC8 – Loại Hình Cá Cược Trực Tuyến Hấp Dẫn 2024

24/07/2024General
How to Store Electronic Parts

How to Store Electronic Parts

06/05/2024Computers and Electronics
How to Fix Oculus Controllers That Are Not Responding

How to Fix Oculus Controllers That Are Not Responding

06/05/2024Computers and Electronics
How to Run Powershell

How to Run Powershell

06/05/2024Computers and Electronics
How to Get Data from .Nbf Files

How to Get Data from .Nbf Files

06/05/2024Computers and Electronics

Popuplar News

How to Contact Klook

How to Contact Klook

26/07/2024Travel
What Does Islam Say about Dream Interpretation?

What Does Islam Say about Dream Interpretation?

26/07/2024Philosophy and Religion
How to Contact Priceline

How to Contact Priceline

26/07/2024Travel
How to Compost in an Apartment

How to Compost in an Apartment

26/07/2024Home and Garden
How to Become an Accountant

How to Become an Accountant

26/07/2024Finance and Business